DPDP.Sec.08.5 - Ensure Customer Lockbox is enabled for administrative approvals on support escalations

Overview

1.3.6 (L2) Ensure the customer lockbox feature is enabled

Customer Lockbox is a security feature that provides an additional layer of control and transparency to customer data in Microsoft 365. It offers an approval process for Microsoft support personnel to access organization data and creates an audited trail to meet compliance requirements.

Rationale

Enabling this feature protects organizational data against data spillage and exfiltration.

Impact

Administrators will need to grant Microsoft access to the tenant environment prior to a Microsoft engineer accessing the environment for support or troubleshooting.

Remediation action:

To enable the Customer Lockbox feature:

1. Navigate to Microsoft 365 admin center https://admin.microsoft.com.
2. Click to expand Settings then select Org settings.
3. Select Security & privacy tab.
4. Click Customer lockbox.
5. Check the box Require approval for all data access requests.
6. Click Save.

PowerShell

1. Connect to Exchange Online using Connect-ExchangeOnline.
2. Run the following PowerShell command:

Set-OrganizationConfig -CustomerLockBoxEnabled $true

Related links

• Microsoft 365 Admin Center
• Turn Customer Lockbox requests on or off
• CIS Microsoft 365 Foundations Benchmark v6.0.1 - Page 61

Test Metadata

Field	Value
Test ID	DPDP.Sec.08.5
Severity	Unknown
Suite	DPDP Act 2023
Category	General
PowerShell test	Test-MtCisCustomerLockBox
Tags	DPDP, DPDP.Sec.08, DPDP.Sec.08.5, DPDP2023

Source

• Pester test: tests/dpdp/Test-MtDpdp-DataFiduciarySafeguards.Tests.ps1
• PowerShell source: powershell/public/cis/Test-MtCisCustomerLockBox.ps1